Terms & Conditions

1. Definitions

"Service" refers to the in-home elderly care services offered by Solvine, including Morning & Evening Routine Help, Household & Meal Support, and Personalised Full-Day Care.

"User" / "Client" refers to any individual or family representative who engages Solvine's services.

"We / Us / Our" refers to Solvine, operating from Wanhua District, Taipei.

"Agreement" means these Terms & Conditions, together with any written care plan or service schedule agreed between the parties.

2. Acceptance of Terms

By enquiring about, scheduling, or receiving services from Solvine, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

You must be at least 18 years of age and have the legal capacity to enter into this agreement, either on your own behalf or as an authorised representative of the care recipient or their family.

3. Service Description

Solvine provides in-home assistance for elderly individuals in Taipei. Services are non-medical in nature and do not constitute professional medical, therapeutic, or clinical care. Specific services are described on our Solutions page and confirmed in each client's written care plan.

Service availability is subject to caregiver capacity and geographic coverage within Taipei City and surrounding areas. We will confirm availability before any commitment is made.

4. User Responsibilities

Clients are responsible for:

• Providing accurate information about the care recipient's health, needs, and household environment
• Treating Solvine caregivers with respect and dignity
• Ensuring safe and accessible home conditions for care delivery
• Notifying Solvine promptly of any changes to the care recipient's circumstances
• Timely payment of agreed service fees

5. Payment Terms

Service fees are denominated in New Taiwan Dollars (NTD). Payment schedules and accepted methods are confirmed during the initial consultation and outlined in your service agreement.

Fees are invoiced monthly. Payments are due within 7 days of invoice unless otherwise agreed. Late payments may result in a temporary suspension of service.

Refund eligibility depends on the circumstances of cancellation. Please contact us at [email protected] to discuss your situation — we approach each case with fairness.

6. Service-Specific Terms

Morning & Evening Routine Help: Visits are scheduled at agreed times. Clients should notify Solvine at least 24 hours in advance if a visit needs to be cancelled or rescheduled.

Household & Meal Support: Specific tasks included are confirmed in the care plan. Caregivers do not perform heavy renovation, outdoor maintenance, or tasks that require specialist trade qualifications.

Personalised Full-Day Care: The assigned caregiver is identified before service begins. Care plans are reviewed periodically and updated in consultation with the family. Any change to assigned caregiver will be communicated and explained in advance where possible.

7. Intellectual Property

All content on the Solvine website — including text, design, and branding — is the property of Solvine. You may not reproduce, copy, or redistribute our content without written permission.

8. Disclaimers

Solvine's services are non-medical personal care and household assistance. We do not provide nursing, medical assessment, or clinical treatment of any kind. For medical concerns, clients should consult a licensed healthcare professional.

While we take care in all we do, we cannot accept responsibility for outcomes that arise from inaccurate information provided by the client or circumstances outside our caregivers' reasonable control.

9. Limitation of Liability

To the extent permitted by applicable Taiwan law, Solvine's liability is limited to the value of the services provided in the month in which the relevant event occurred. We exclude liability for indirect, incidental, or consequential damages except where such exclusion is prohibited by law.

10. Termination

Either party may end the service arrangement with reasonable written notice. We ask for at least 7 days' notice for standard service termination. Solvine may suspend or terminate services immediately if a caregiver's safety or wellbeing is at risk.

Upon termination, any outstanding fees for services already rendered remain payable.

11. Dispute Resolution

These Terms are governed by the laws of Taiwan (Republic of China). In the event of a dispute, we encourage direct communication first. Most concerns are resolved through honest conversation.

If a dispute cannot be resolved informally, it shall be subject to the jurisdiction of the competent courts in Taipei, Taiwan.

12. Changes to These Terms

We may update these Terms from time to time. Changes take effect when published on this page. Continued use of our services after changes constitutes acceptance. We will notify active clients of material changes by email where possible.

13. Contact

Solvine

No. 280, Section 4, Zhongcheng Road, Wanhua District, Taipei 108, Taiwan

Legal enquiries: [email protected]