Privacy Policy

1. Introduction

Solvine ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how long we keep it, and what rights you have.

This policy applies to all personal data collected through our website and through direct contact with our team. Questions: [email protected]

2. What Data We Collect

We collect only what is necessary to respond to enquiries and provide services:

• Full name and email address (via contact form)
• Phone number, if provided voluntarily
• Message content submitted through our forms
• Technical data: IP address, browser type, pages visited (analytics cookies, consent-based)
• Cookie preferences and consent records

Legal basis: Legitimate interest for enquiry responses; consent for analytics. Retention: Contact data up to 24 months; analytics data up to 26 months.

3. How We Use Your Data

• Responding to enquiries and scheduling consultations
• Providing and managing in-home care services
• Communicating about service updates, scheduling, and care notes
• Improving our website through anonymised analytics
• Complying with legal obligations under Taiwan law

We do not sell or rent personal data to any third party for commercial purposes.

4. Data Protection Measures

We implement reasonable technical and organisational measures to protect personal data:

• HTTPS encryption on all pages where data is transmitted
• Restricted internal access to client records
• Caregiver confidentiality agreements for all client information
• Regular review of data handling practices

In the event of a data breach, we will notify you and relevant authorities as required by applicable law.

5. Cookies

We use essential cookies for website operation and optional analytics/marketing cookies where you give consent. For full details, see our Cookie Policy.

6. Your Rights

Under Taiwan's Personal Data Protection Act (PDPA), you have the following rights:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data, subject to legal requirements
• Right to object — object to certain types of processing
• Right to withdraw consent — for any consent-based processing, at any time

To exercise any right, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Services

We may use third-party services for analytics (e.g. Google Analytics) and advertising measurement. These services operate under their own privacy policies. We are not responsible for the privacy practices of external sites linked from our pages.

We use Google Maps on our homepage to display our location. Google may collect data in accordance with their own privacy policy.

8. Children's Privacy

Our services are intended for adults aged 18 and above, or for family members enquiring on behalf of an elderly person. We do not knowingly collect personal data from individuals under 18 years of age.

9. Policy Updates

We may update this policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy. We encourage you to review this page occasionally.

10. Contact

Data Controller: Solvine

Address: No. 280, Section 4, Zhongcheng Road, Wanhua District, Taipei 108, Taiwan

Privacy enquiries: [email protected]